All sales are final: Once goods are purchased, they cannot be exchanged or returned. We do not offer refunds or accept returns for any reason other than stated in section 2 below.
1. Damaged or Irregular Goods:
a. If you receive an order that is damaged or contains irregular items, please contact our customer support team at eternalhelpservice@gmail.com within 5 business days of receiving your order.
b. To initiate the replacement process, please provide our customer support team with the following information:
- Order number
- Description of the damage or irregularity
- Relevant supporting documentation (e.g., photographs)
c. Our customer support team will review your request and, if deemed valid, will provide instructions for returning the damaged or irregular goods.
d. Please follow the return instructions provided by our customer support team to facilitate the replacement process.
e. Upon receipt and verification of the returned goods, we will arrange for a replacement to be sent to you as soon as possible.
2. Exclusions:
a. This policy does not cover goods that have been damaged due to customer misuse, negligence, or failure to follow product care instructions.
b. Damaged goods resulting from shipping or delivery issues should be reported directly to the shipping carrier. We will assist you in resolving the issue, but any claims or compensation related to shipping or delivery must be pursued with the carrier.
c. This policy does not apply to perishable or consumable goods, personalized items, or items specifically marked as non-returnable.
3. Additional Terms:
a. Our general terms and conditions apply to all purchases and are not affected by this policy.
b. We reserve the right to amend or modify this policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting the revised version on our website.
c. This policy is subject to the laws and regulations of the jurisdiction in which we operate.
For any further questions please contact our customer support team at eternalhelpservice@gmail.com.
Thank you for your understanding and cooperation.